Privacy Policy

Below is the privacy and security policy for your personal data.

Copyrights

Except for specific rights of third parties (intellectual and other), all the content on the websites (indicatively: trademarks, distinctive features, photos, texts, and all files in general) is the intellectual and industrial property of PetCreations and is protected by the relevant provisions of Greek, EU, and international law.

This content cannot be wholly or partially subject to commercial use, copying, modification, reproduction, retransmission, or distribution by any user in any way. Each user is entitled to store a single copy of a portion of the website’s content for strictly personal use without deleting its origin indications.

Products or services of third parties that may appear on the pages of the websites are the intellectual and industrial property of those third parties, who bear the relevant responsibility for their content and services or products.

User Obligations

Users accept, agree, and commit to making lawful and appropriate use of the websites, subject to, among other things, the legislation regarding the transmission of data from Greece to EU Member States and third countries. Therefore, users agree, indicatively and not limited to, that they will not use the websites to:

• Harm minors.
• Transmit or access content that:
  • Violates any third-party rights (e.g., intellectual and industrial property).
  • Offends third-party personality (e.g., defamatory, racist content).
  • Contradicts the law and good morals.
  • Harasses, in any way, the private life and individual and social rights of third parties.
• Mislead anyone regarding the origin of the content on the websites, damage the reputation of PetCreations or third parties, endanger the security of PetCreations’ network, prevent any user from accessing the websites, or bypass identity verification by PetCreations.
• Install and promote, in any way, any unauthorized or unsolicited advertising or electronic messages (spam), chain letters, pyramid schemes, or any other form of unsolicited content promotion, as well as install and promote ads without the written consent of PetCreations.
• Install, promote, or distribute content that contains digital viruses or any other electronic code, files, or programs designed to interfere with, destroy, or limit the functionality of any software or telecommunications equipment or to prevent other users from using the websites.
• Disclose personal information of themselves or third parties, containing personal data of users or third parties, whether in real-time conversations (chats, message boards) or while using any service on the websites that provides communication between more than two users.

In any case of illegal or contrary to these Terms use of the websites, users are obligated to compensate PetCreations for any direct and indirect damages. The non-exercise by PetCreations of its rights under these Terms does not imply a waiver of those rights.

Disclaimer for Third-Party Links

PetCreations may reference third-party websites on its site, www.petcreations.gr. PetCreations clearly states that it has no influence over the design and content of the linked pages. Any reference or link to other sites is provided for your convenience, and PetCreations is not responsible for the content, products, or services offered (advertising or sale) on those sites.

Personal Data

PetCreations is a sole proprietorship based in Athens and takes your personal data very seriously.

The confidentiality statement registered with the Hellenic Data Protection Authority explains what personal information we collect, how and when it is collected, why we use it, and under what conditions and for what purposes it may be disclosed to third parties. If you have any questions about how your information is collected or used that are not answered in this confidentiality statement, please contact us at [email protected].

What Information We Collect and How We Use It

When you register to open an account, place an order, or send a request, we collect certain personal information from you, such as your name, postal address, phone numbers, email address, etc.

We use this information to identify you as a customer, process your order, deliver products to you, manage payments, update your profile information in our records, and generally manage your account with us. Specifically, we may send you information via mail, email, text messages, or other electronic means, including social networks, regarding our products, events, offers, and services. We may also use this information to personalize our communication with you and address you more personally.

Occasionally, we may ask for additional information, such as your preferences in a product category, your age, or special dates like birthdays or name days, which will be used to enhance our services to you.

Additionally, we may collect statistical information regarding website traffic, sales, and other usage-related information, which may be shared with third parties for specific purposes. These statistics do not include any information that could personally identify you.

We may also use your personal information for internal marketing and demographic studies, combined with non-personal data, to analyze and monitor consumer profiles to continuously improve our products and services and better understand what may interest you and our other customers.

We continuously strive to comply with the requirements of the Data Protection Authority and all applicable laws and regulations to ensure that your personal data is securely stored and processed fairly and legally. Your data is maintained and controlled by PetCreations, Spartis 9, Athens, Greece, which acts as the data controller for the purposes for which it is stored. Please contact PetCreations for any information regarding your personal data at +30 210 9710335.

The disclosure of personal data by the users of the PetCreations website and e-store, in the manner described above, constitutes acceptance of the terms of use of this data as outlined herein. The website user is not obligated to provide personal data. If the user does not consent to the use of their personal data as described above, they should not fill in the relevant fields, an action that may prevent them from accessing the requested service (see “personal data protection” remarks).

User Rights

We retain your personal data for as long as you remain an active customer. At any time, you have the right to request and receive the following information: a) all personal data concerning you, b) the purposes of processing and any recipients, c) the correction, update, or deletion of your data stored in our records, as well as the right to object at any time to the data that concerns you. You can modify or update your personal data by logging into the website under “MY ACCOUNT” (or accessing it by clicking on your “username” visible in the top-right menu of the website). If you wish to request the deletion of your personal data or to stop receiving promotional communications, you can send an email to [email protected], or contact us at +30 210 9710335 (Monday to Friday, 9:00-14:30).

What Are Cookies and How Are They Used

PetCreations uses cookies to identify the user. Cookies are small text files stored on each user’s hard drive; they do not gain knowledge of any document or file on your computer and are used only to facilitate user access to specific services and for statistical purposes, in order to determine areas where the website services are useful or popular, or for marketing reasons. Users can configure their server not to receive cookies, either in general or on a case-by-case basis. In such a case, users may not have further access to these services.

Cookies are small pieces of information issued to your computer when you visit a website or an online store and sometimes record information about the usage of the site. When you visit our website, the web server sends a cookie to your computer, which allows us to recognize it. By linking the identification numbers in the cookies with other information about you, for instance when you log in to the website, we know that the cookie information pertains to you.

We use cookies to enhance the experience and quality of the services on our website. This usage includes tracking the contents of your shopping cart, remembering you when you return to our website, identifying how you browse online, including what you choose, as well as which site led you to ours.

If you continue to use our website, we consider that you consent to the cookie settings and agree that you understand our cookie policy, which explains how you can manage your cookie preferences and options. You should be aware that restricting the use of cookies will affect your user experience and may prevent you from using parts of our website.

Other Parties That May Use Your Information

Occasionally, we may share your information with affiliated companies, franchisees, licensees, and selected service providers who perform functions on our behalf, such as advertising services or data management.

We may also share your information with other companies that assist in promoting PetCreations products and services, to provide you with enhanced customer service. In all cases, we will provide these companies only with the information necessary to perform their services and will not allow the use of this information for any other purpose. The use of the information will be in accordance with applicable laws.

You should also know and agree that in certain cases, we may disclose personal information about you to third parties as required by law, to comply with any legal process, to reduce credit risk, to prevent and detect fraud, or to protect and defend the rights and property of PetCreations.

Changes to the Privacy Policy

We may update the Privacy Policy periodically. The revised Privacy Policy will be posted on our website. Please check the website regularly to stay informed of any changes to the Privacy Policy.

Security Statement

Unfortunately, the transmission of information over the internet is not entirely secure. Although we do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to us, and any transmission is at your own risk.

However, we employ strict procedures and security features to prevent unauthorized access where possible.

The website and applications use specific encryption technology to protect your information during data transfer. SSL technology encrypts order information such as your name, address, and credit card number.

By registering on the website, the user consents to the use of their personal data by PetCreations as the data controller, through automated means, either by itself or through any person designated by PetCreations for the processing on its behalf.

These Terms and Conditions of Use and any modifications thereof are governed by Greek law. The courts of Athens shall have jurisdiction over any disputes arising from this agreement.

PetCreations shall not be liable for any damage or loss arising from your inability to comply with and follow the aforementioned terms of use.