Welcome to our online store.

The PetCreations e-shop is available in Greece, and all contracts through the e-shop are carried out in both Greek and English. By selecting your language, you are declaring that you understand it (both reading and writing). The use of the e-shop is prohibited for minors or individuals lacking legal capacity.

By entering the website, you declare that you are an adult and possess legal capacity, and you commit not to allow minors or legally incompetent individuals to use your details or login information. If such use occurs, you are personally responsible. Therefore, we kindly ask you to adhere to the basic online transaction security rules.

The website and the e-shop belong to the individual business under the name «official legal name PetCreations,» with the address «PetCreations Address,» phone number +30 210 9710335, fax +30 210 9710335, VAT number: «VAT number +30 210 9710335,» and registration number in the Suppliers Registry under article 4 of Law 2251/94: «Registry Number PetCreations.»

By placing your order, we assume that you have read, understood, and explicitly agreed to the terms and conditions of the operation of our online store, which are outlined below, as well as in the Privacy Policy section. If you do not agree with any of these terms, please contact us before proceeding with your order.

You are able to access most areas of the website without registering your details. However, there are certain areas of the site that are accessible only with registration. We may modify these terms of use from time to time without prior notice to you. Consequently, you should frequently check the terms to stay informed of your existing rights and obligations at any given time. Continued use of the website after changes to the Terms of Use have been published constitutes binding acceptance of the updated Terms of Use. Any modification or change does not affect orders already placed. If you no longer accept the Terms of Use, you must immediately stop using the website www.petcreations.gr.

PetCreations reserves the right to suspend temporarily or permanently, part or all of its services, without prior notice, at its sole discretion.

Creation of Personal Account (MY ACCOUNT)

For access to certain services, PetCreations requires users’ details to assign a corresponding password. The above details must always be truthful, accurate, valid, and complete.

If you are a member of the PetCreations Club, you already have access to your profile and a personal «MY ACCOUNT» in the PetCreations e-shop with the same password. If you are not a member of the PetCreations Club, we recommend creating a personal account in the e-shop, as registered users enjoy the following benefits:

• Place product orders
• Save favorite products in the wish list
• Save shipping addresses for faster checkout
• Access all information about their orders and returns

Users are responsible for all actions carried out with their password and must immediately notify PetCreations of any unauthorized use and any (even potential) security breach.

These details are not disclosed by PetCreations to third parties, except as described in the «Privacy Policy» section. PetCreations is not responsible for any damage or loss resulting from the unauthorized or illegal use of the password by third parties due to leakage or any other reason, and reserves the right to seek compensation from the user if any damage occurs due to unauthorized or illegal use of the password.

PetCreations reserves the right to refuse to grant a password, cancel an existing password, or terminate the provision of these services to the user and deny any current or future use of the websites in case of violation of the Terms of Use.

You can update your account details at any time. Simply log in to your «My Account» (or access it by clicking on your username, which appears in the top-right menu of the website) and select the «Edit Account» section. You can modify your personal details and then save your changes.

If you have forgotten your password, click on the «Forgot your password?» link. Enter the email address you registered with, and you will receive an email with your new password.

Newsletter

The Newsletter keeps you informed about promotional activities and interesting topics related to PetCreations. You can subscribe when opening your personal account, as well as from the bottom menu of the homepage by selecting the «sign up for our news» field.

To unsubscribe, you can choose «unsubscribe» at the end of any newsletter you receive, or send an email to [email protected].

Reservations

PetCreations cannot guarantee the availability of the displayed products. However, we are committed to informing users promptly if a product is unavailable.

The products sold on the www.PetCreations.gr website are intended solely for purchase and personal use for your pets. Customers of our online store are not allowed to resell products. PetCreations makes every effort to present the products on the website as accurately as possible. However, there may be occasional color discrepancies or errors. Color variations from the actual product are inevitable due to differences in display medium or screen settings. We reserve the right to correct any errors or to change the website at any time without prior notice.

Prices

The listed prices for the products displayed on the website include VAT. Various product offers are valid until stocks are exhausted.

We reserve the right to change prices without prior notice. Price changes do not affect orders already placed. The retail prices listed on the e-shop are the same as those in the PetCreations physical store.